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How af777 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process bKash, Nagad and Rocket transactions, and keep your account secure. Access to this platform and our data practices depends on your local law and eligible regions.

Account data kept securebKash, Nagad, Rocket transaction recordsNo data sold to third partiesYou can request your dataBangladesh-region policy apply
af777 How af777 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data protection at af777 works in four areas: how we secure what we store, how long we keep it, who can access it internally, and how you can act on your rights. Each area has a concrete process behind it, not just a policy statement.

Encryption and Storage

Your account data and payment records — including bKash and Nagad transaction references — are stored with SSL encryption. We do not keep wallet PINs or full card numbers on our servers.

Retention and Deletion

We keep your data while your account is active. Once you close your account, data not required by applicable law is deleted within the period specified in our full policy document.

Internal Access Controls

Only staff whose role requires it can access personal account data. Access is logged, and any review of your Rocket or Nagad transaction history requires an internal authorisation step.

Your Rights and Requests

You can request a copy of your data, ask us to correct inaccurate details, or ask for deletion where law permits. Submit via live chat or email with your registered mobile number as identification.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold on your account, our support team is the right first stop. You can reach us through live chat directly from your account dashboard, by email for written requests, or through our help desk for wallet-related data queries — including anything connected to your bKash, Nagad or Rocket transaction history.

Live Chat Start a chat session from your account dashboard. Identify yourself with your registered mobile number and our team will pull up your data record.
Email Request Send a written data-access or deletion request to our support email. Include your account username and the mobile number linked to your bKash or Nagad wallet.
Help Desk For transaction-specific queries — such as which Rocket payment records we hold — raise a help desk ticket and we will respond with the relevant account data.

Common Questions About Your Privacy at af777

The questions below cover what we collect, how long we keep it, and what you can do about it. If your question is not here, live chat from your account dashboard is the quickest way to get a specific answer.

We collect your name, mobile number, email address and, for account verification, identity documents. Device data like IP address and browser type is also logged for security purposes.

No. We never store your wallet PIN. Transaction references and amounts are recorded to match payments to your account, but your PIN stays entirely with your wallet provider.

Yes. Send a data-access request via live chat or email with your registered mobile number. We will compile and share your account data within the timeframe our policy specifies.

Data no longer needed is deleted after account closure, subject to any legal retention period. Some transaction records may be kept longer where applicable law requires it.

We do not sell your data. We share it only with payment processors like bKash and Rocket where needed to complete transactions, and with any authority where legally required.

Raise a correction or deletion request through live chat or our support email. Include your account username and the mobile number linked to your wallet for identity confirmation.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.